Being a single freelancer, sometimes I depend on my other freelancing friends to help me. Usually for graphic design skills. I am simply amazed to work with them and find them professioanl freelancers. So, I thought how can we describe professional freelancers:
1. Faster response time.
Responses usually within hours. Never later than a day. Mostly they complete the work and give the output instead of giving status messages. Always available to chat and clarify. Seems the world is full of awful customer service. So, everyone will appreciate for sure if you are sincere to clients.
2. Fair pricing.
They don’t charge for every single thing. Money is actually the last part of the work. Of course, it is also because of the friendships we share beyond work and favors we exchange. But that is also a lesson to develop good relationship with clients.
3. Thinking from client’s angle
Many time they think from my point of view and take the initiative to improve things. Have they not told me, I would have never thought of those things. This is the best feeling one can give a client.
4. Highly skilled
No one can be a jack of all arts. But choose to specialize in something.
5. Keeping the word
Keeping the word helps build trust. Not only professionally but culturally also this is very important. Of course, some times things can go wrong and unexpected. But, be sincere and honest. People appreciate honesty a lot.
In the beginning, you may be desperate to win every client. But in the long run, you will need to choose your clients if you want to have peaceful freelancing career 🙂
1. Check client’s profile
Does he have a good job award ratio? Has he got good feedback from freelancers?
2. Is the job description clear enough?
It is OK if the job doesn’t look clear at first sight. But the client should have some objective idea at least. Getting a blank canvas may look like complete freedom to work. But, it may also backfire with the client never getting satisfied with anything.
3. Avoid bargaining clients
Of course they all look for some lesser priced freelancers. But bargaining will severely degrade your value. Either they will think that they can reduce the rate further. Or they will think that you may be trying to cheat with higher price. Some clients will say “It is easy-peasy job, I will give you more projects in future”. Don’t fall for this trap. Not a single client who told me this came back 😉
If the client is really under a tight budget, you may consider giving more value for the money he pays. You can include more features / support for more hours and present it as a good will gift. This way you will improve the client relationship.
Remember that as a freelancer (probably working from a lesser cost of living city) you are already offering lesser price. Do not reduce any further.
4. Avoid arrogant clients
I think this is self-explanatory. You can find the arrogance in the feedback they gave for his previous projects, job description, communication.
5. Avoid outsourced jobs
I don’t feel comfortable working for outsourced jobs from an outsourcing agency. I never know the profit these guys make and don’t want to slog. It is better to build business relationships directly with real clients. They give more value for your time and humanness.
To get the interest of quality freelancers, the clients need to be clear with their job postings. A good job post can be done as follows:
1. Describe the job with as much detail you can. Include directions in PDF. Refer to model sites. List the requirements. Do not give vague one line job descriptions like “Setup a site”, “Modify my code”.
2. Describe your ideal freelancer. What skill sets should she have? Should he have 100% positive feedback? Do you prefer someone in a specific location? What kind of support you expect?
3. Mention the time / budget you can afford.
4. Provide your Contact details. Email address and Skype ID are enough. Sometimes, I get exclusive invites but found no way to contact the client.
5. Be clear but polite. You may have had some bad experiences. But, if you lay too many conditions insulting the sincerity / intelligence of bidders, no self-respecting freelancer will bid 😉